Frequently asked questions
Contact & Support
How can I contact the Denimosa team?
How can I contact the Denimosa team?
Contact us at support@denimosa.com or via this contact form. Our team replies Monday - Sunday, 9:00 AM–5:30 PM (ET). We do our best to respond quickly so you can get back to planning your wedding with one less worry.
Personalization
How do I create my personalized Denimosa jacket?
How do I create my personalized Denimosa jacket?
On the product page you’ll be guided step-by-step:
1. Pick your jacket color – choose the wash you love.
2. Add your top line – many brides use Mrs. but you can write anything meaningful.
3. Add your bottom line – usually your new last name.
4. Select thread color
5. Optional: add a date or short text under the collar.
Once your order is in, our team double-checks every detail and begins creating a jacket that’s uniquely yours.
What if I notice a typo or need to change my personalization after ordering?
What if I notice a typo or need to change my personalization after ordering?
Contact us as soon as you can — email support@denimosa.com or via our contact form. If your jacket hasn’t entered production yet, we’ll gladly update the details for you.
Once your jacket is in production, changes aren’t possible—so a quick double-check at checkout is the best way to keep everything perfect.
Can I request a custom thread color, font, or embroidery position?
Can I request a custom thread color, font, or embroidery position?
At the moment, our jackets are offered with the preset thread colors, fonts, and embroidery placements shown on the site. We don’t offer further custom placements just yet, but it’s something we’re working toward in the future.
Sizing & Fit
How do I choose the right size? Are the jackets true to size?
How do I choose the right size? Are the jackets true to size?
Our jackets fit true to size with a relaxed, layer-over-your-dress feel. Check the size guide for easy measurements and fit tips.
If you’re still unsure, message us—we’ll help you find the best fit before you order.
Ordering
Can I edit or cancel my order after it’s placed?
Can I edit or cancel my order after it’s placed?
We can adjust your order within 2 hours of purchase. If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Shipping & Delivery
How long will it take to receive my jacket?
How long will it take to receive my jacket?
Each jacket is handmade to order. On average, it takes about 6–9 business days to create and then 5–15 business days for delivery, depending on shipping method. We recommend ordering at least a month before you need it to be safe.
See our full Shipping Policy for detailed time frames.
Do you offer express or rush shipping?
Do you offer express or rush shipping?
Yes, we do. Our Express Shipping typically delivers in 5–10 business days once your jacket is ready.
Please note: express shipping is currently available only in the United Kingdom, Australia, Germany, France, and Italy.
Will I have to pay additional import fees?
Will I have to pay additional import fees?
There are no surprise charges. We cover all customs and import fees in full, so you won’t need to pay any additional taxes when your jacket arrives.
What should I do if my order is delayed or lost?
What should I do if my order is delayed or lost?
If your jacket hasn’t arrived when expected, email support@denimosa.com or use our Contact form with your order details. We’ll trace the package right away and keep you updated until it’s safely in your hands.
Returns & Refunds
What is your return or exchange policy for personalized items?
What is your return or exchange policy for personalized items?
Each Denimosa jacket is custom-made, so we don’t ask for returns. If anything is wrong with your order — wrong size, damage, or a mix-up — just reach out within 10 days of delivery and we’ll send a free replacement or issue a full refund. For all details, see our Return & Refund Policy.
Product & Care
How do I care for my jacket to keep it beautiful after the wedding?
How do I care for my jacket to keep it beautiful after the wedding?
Spot-clean when possible and, if a full wash is needed, turn the jacket inside out and use a gentle cycle. Hang dry to protect the embroidery and pearls, and store on a hanger away from direct sunlight to help the denim and stitching stay in great shape.
Will the embroidery and pearls hold up over time?
Will the embroidery and pearls hold up over time?
Yes. Every name is stitched directly into the denim and each pearl is securely studded, so the details stay in place through wearing, cleaning, and years of use.